FAQ

Preservatives including sodium and potassium benzoate, calcium and sodium propionate and sodium metabisulfite; acidulants and food salts such as citric acid, sodium citrate and sodium bicarbonate; sweeteners and starch derivatives including glucose, maltodextrin and sorbitol; hydrocolloids and proteins such as xanthan gum and gelatine; leavening agents; and food-grade phosphates.

Yes. Each consignment ships with a certificate of analysis, and specification sheets, allergen and GMO statements, safety data sheets and origin declarations are provided for import and audit purposes.

Yes, our products meet international quality and safety standards. We hold various certifications including RSPO, ISO standards, and comply with food-grade requirements where applicable. Visit our Certifications page for details.

Minimum order quantities vary by grade. Powders typically start at one pallet, with full-container pricing on higher volumes, and liquid grades from one IBC or flexitank. Contact our sales team for the minimum on a specific grade.

You can request a quote through our Contact page or by calling our office at +44 20 7101 3847. Please include the product name, quantity required, and delivery destination for the most accurate quote.

We accept bank transfers (T/T), letters of credit (L/C), and other standard trade finance instruments. Payment terms are discussed on a case-by-case basis depending on the order size and customer relationship.

Bio Green Foods is a trusted global supplier of multiple products, delivering to clients across all major continents including Europe, Asia, North America, South America, Africa, the Middle East, and Oceania. We supply to over 50 countries with established logistics networks, ensuring timely and cost-effective delivery.

All shipments comply with international trade standards, and we hold certifications including RSPO SG, ISO 9001, and HACCP to meet the regulatory requirements of any destination market.

Delivery times depend on the destination and product availability. For UK deliveries, typical lead time is 3-5 business days. International shipments usually take 2-6 weeks depending on the route and shipping method.

Halal and kosher certification is available on many grades subject to origin and manufacturing site. Tell us the certification you need at enquiry stage so the right source is nominated before pricing.

Yes, technical data sheets are available for all our products. You can download them from individual product pages or request them from our sales team. TDS documents include specifications, properties, and recommended applications.

Yes, we can provide product samples for evaluation purposes. Sample requests can be made through our Contact page or directly with your account manager. Shipping costs for samples may apply depending on your location.

Bio Green Wax Ltd is based in London, United Kingdom. Our head office is located at 128 City Road, London, EC1V 2NX. We are registered in England & Wales (Company No. 15814481).

We are always interested in expanding our distribution network. If you are interested in becoming a distributor, please contact us through the Contact page with information about your company, territory, and target market.